Ongoing Support & Maintenance
Your website or app is a critical business asset that needs ongoing maintenance to perform at its best. Whether that’s simply keeping up with patches and updates, or adding new features down the road, or optimising for maximum conversions, our Ongoing Maintenance and Support Program ensures your web application remains supported, maintained, and enhanced well after it launches.
We don’t have a one-size-fits-all approach to client support. We will tailor a support arrangement for you that meets your specific needs and budget. We offer two different support models:
When your business requires a dedicated resource, who is always available to handle any emergency or support requests, then our dedicated support model is right for you. You are provided with a certain amount of work hours based on your needs and any additional hours required are available at a discounted rate. Dedicated support is charged on a monthly basis.
Priority-based support means that you will call us for any work you need and we’ll assign a resource to complete your request on a first come first serve basis. Priority-based support is charged on an hourly basis.
Maintenance & Security
System and Platform Upgrades
Feature Enhancements & Additions